Support

Write to us and we will answer as soon as we can: hola@negativo.com.mx

I bought the unlock and nothing changed

Open the purchase screen in the cave and tap Restore purchases, signed in to the same store account you bought with.

I changed phones

Same as above. Local progress does not transfer between phones; the purchase and the elite certificate do.

Delete my certificate

Email us the certificate ID (the code under the stars) and we will remove it.